AMAZON

Amazon, the largest company in the USA, reached out to us to develop a tool for their customer support team. The goal was to implement an emulator for the Fire TV Stick, replicating the general scenario of the app that customers typically see on their TVs. We worked closely with the Fire TV development team while simultaneously collaborating with the customer support team to handle data and information about issues and common customer behaviors. Then his information was used to build a tool with menus, shortcuts, and other helpful options for agents in the customer support area to guide, assist, and resolve issues that customers might be experiencing with their devices.